Submitting a Claim: A Guide to Expediting the Process
Hop on the Fast-Track to Claims!
Navigating a travel mishap can be a total bummer, but worry not! We've got your back with our straightforward travel insurance claim process. Follow these easy steps to file a claim and get back on the road to adventure in no time.
Ready to rock 'n' roll? Let's dive in!
Master the In-App Claim Filing
Our digital, user-friendly in-app claims process aims to speed things up and get your claim sorted quickly, fair, and accurately. Here's how to roll:
- Flip Through Your App: On either iOS or Android, open our nifty app, then click Trips on the bottom menu.
- Find Your Trip: In the Trips tab, choose the trip that's given you a headache.
- Submit Your Claim: Select your trip, then click File a Claim to kick off the process.
- The Lowdown: Tell us what's what: who was involved, what happened, and the date (or an estimate, if needed).
- Keep Proof: Add supporting documents if you have them. No worries if you don't – you can add 'em later via the app, or email them in if you prefer.
- Total Up: Add the amount you're claiming for, then sign a truth pledge to get the ball rolling.
- Keep Tabs: Check the Claims section of the Trips table for your trip to see the status of your claim (open, in progress, resolved, or closed). Need a hand? Chat with us anytime!
Not yet on the app? No worries! Shoot us an email at claims@our website to file a claim.
Time to Crunch the Numbers: How Long Does It Take?
We strive to process claims within 48 hours once we've got all the info we need. However, it might take a tad longer or shorter, depending on if we have everything we need to get the job done. If so, we'll touch base with you, either by chat or email.
Unlike most travel insurance companies, we process claims in-house to ensure we take care of you from start to finish.
Go Green and Get Paid: Reimbursement Made Simple
If your claim is approved, we've got multiple ways to send your dough:
- our website Wallet: We can send funds straight to your digital wallet.
- Apple Pay or Google Pay: Our nifty little digital card will appear directly on your phone.
- Direct Bank Transfer: If you prefer the old-school way, we'll move your cash straight to your bank account.
Where's My Claim?
Check the status of your claim with ease:
- Via the App: Under Trips, find your claim, and check the Claims tab. You can also chat with us anytime for assistance.
- Email: Drop us a line at claims@our website for updates, or call us toll-free at 1-833-240-7056, even on weekends and holidays!
Pro Tips: Navigate Claims like a Boss
- Call Us on the Double: Get in touch with us as soon as possible if something occurs. Heck, we're even available if you're juggling a tight layover – we've got your back! For medical situations, ensure everyone's safe and then touch base for guidance.
- Your Health Comes First: If it's an emergency, head for medical attention pronto. If it's not urgent, you'll still need to see a doc for proper evaluation and docs, like a physician's statement, for certain instances like pre-trip cancelation or pre-existing conditions. Don't forget, you can hit us up if you need guidance on finding a hospital, doctor, or clinic.
- Keep the Proof: Without documentation, it's hard to get reimbursed, so make sure to save all travel docs, receipts, and important info. This includes expenses, refunds, and anything else we might need.
Dig Deeper: Essential Docs for a Hassle-Free Claim
- Receipts: Hotels, flights, activities, and other expenses – save 'em all!
- Proof of Payment: Keep records of anything you've paid.
- Physician's Statement: If you have a medical issue, this will be crucial.
- Police Reports: For incidents like theft or vehicle problems.
- Airline Info: Proof of cancelations, delays, or luggage woes from the airline.
Peace of Mind is Just a Claim Away
At our website, we put our customers first, and that's especially apparent when it comes to claims. With our simple and efficient process, handling a travel snafu becomes a breeze. So, if you run into roadblocks on your journey, we’ve got the tools to get you back on track in no time!
- After experiencing a travel mishap, immediately contact our customer service for guidance, even during a tight layover. For medical situations, prioritize safety and then get in touch.
- In case of emergencies, seek immediate medical attention but secure a physician's statement for certain instances like pre-trip cancellation or pre-existing conditions. Don't forget, we can help you find a hospital, doctor, or clinic.
- Keep all travel documents, including receipts, proof of payment, and important information like airline cancellation or delay notices, and police reports for incidents like theft or vehicle problems.
- While filing a claim, add supporting documents if available, such as receipts, proof of payment, and physician's statements. You can add them later via the app or email them in if needed.
- To ease the reimbursement process, link our digital wallet to your account for instant funds transfer, or opt for Apple Pay, Google Pay, or direct bank transfer.
