Installing osTicket on Rocky Linux 9: A Step-by-Step Guide
In this guide, we'll walk you through the steps to deploy osTicket on Rocky Linux 9, complete with a Let's Encrypt SSL certificate and secure Apache web server using Certbot.
Prerequisites
Before we begin, ensure your system is up-to-date by running the following commands:
Next, enable the EPEL repository and PHP 8.2:
Installing the LAMP Stack
Install Apache, PHP 8.2, and required extensions:
Install and start MariaDB:
Replace the MariaDB root password:
Installing osTicket
Download and prepare osTicket:
Configure osTicket files:
Configure the database connection in .
Complete the setup through the web installer:
Open your web browser and navigate to . Follow the on-screen instructions to finish the installation.
Installing Certbot
Install Certbot:
Obtaining an SSL Certificate
Request a certificate for your domain:
Verifying Apache SSL Configuration
Certbot modifies the Apache config to enable HTTPS and redirect HTTP to HTTPS.
Opening Ports on the Firewall
Testing the osTicket Site
Access the osTicket site via HTTPS:
Setting Up Automatic Renewal
Certbot usually installs a timer or cron job to renew certificates automatically.
Additional Security Measures
For added security in a production environment, configure Fail2Ban to protect from brute force attacks and enable encrypted SMTP for osTicket's email notifications.
For more detailed instructions, you can adapt guides for AlmaLinux 9 or Ubuntu 24.04, as Rocky Linux 9 is binary-compatible with RHEL-based systems like AlmaLinux.
Once the installation is complete, remove the installation directory:
Log in with your admin user and password to delete the installation directory.
For fast and secure Linux SSD VPS hosting optimized for applications like osTicket, consider Shape.Host. After a successful installation, you'll gain access to the osTicket Administration Dashboard.
This article was written by Christian Wells.
[Source 1]: [shape.host resource, 2025-07-31] [Source 2]: [shape.host Ubuntu 24.04 guide] [Source 3]: [The article guides on installing osTicket on Rocky Linux 9 with Apache, PHP 8.2, MariaDB, and SSL.]
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- Beyond the osTicket installation, additional security measures, such as setting up automated renewal for SSL certificates and configuring Fail2Ban for brute force protection, ensure your deployment remains robust and secure.
